Susan Morgan Bailey, SVP, Culture & Well-Being Practice Leader, Marsh & McLennan Agency joined our chapter Recently to talked us through taking better care of your health and wellbeing, and creating habits that build resilience.

Steps for Building Resilience: Face adversity and have a plan

It’s important to, “understand the key concepts of personal energy management,” said Susan. You can do this by conducting a personal energy audit. Through this audit you look at your habits that “create energy and boost resilience.”

  • Check-in and ask yourself the following:
    • Where are you, right now, today?
    • When you woke up, how much energy did you have this morning?
    • What has happened since you woke up this morning?
    • How has your energy felt?
    • Is the battery running pretty high?





  • How do you manage your energy?
    • We have 24 hours in the day, how do you spend your time? You probably spend majority of time on work, sleep, eating, walking doc, etc.
    • But what are you doing with the remaining hours?
    • Do you love what you’re doing? Does it give you energy or does it drain it?
    • You can do this check-in/audit regularly or seasonally


When we take a look at stress, it can either be positive or negative. “One person’s stress could be another person’s fantastic experience,” said Susan. With this, you get to choose and label if a situation is actually stressful or not.

Stress vs. Burnout

Burnout is a real issue. We can take on too much stress and not give ourselves enough time to recover.

In order to prevent burnout, we need to build resilience. You can start by asking yourself the following questions:

  • Take a look at your future, how have you mapped out your time and how do you plan on spending it?
  • What would happen if you kept doing what you’re doing now and didn’t make any changes?
  • What is my default future, and what does it look like?
  • What type of advice you’d give to a friend who wants things to look different for their future?

At times we are terrible at supporting ourselves yet, “amazing at helping others thrive.” To get back on track, give yourself some credit and gratitude. Analyze your self-talk; are you nicer to your friends than to yourself? How often do you tell yourself you’re doing amazing? We need to, “train ourselves to be there for ourselves.”

Two keys to consider: mindset and habits

Stop spending your time on focusing that you want things to be different and “accept things how they are and make a plan to move forward,” said Susan. Look at your why, it can keep us rooted and helps us focus on the future. It’s suggested to not spend more than five minutes on something that won’t matter in five years.

Building Habits

You can change your behavior in the long term by having empathy, changing your environment and taking baby steps, according to BJ Fogg, PHD.

Tiny habits = health snacks

Some habits that can help with your wellbeing are:

  • Moving your body
  • Resting and sleeping
  • Avoiding alcohol, drug misuse, and tobacco
  • Connecting to nature
  • Drinking water, brain is made mostly of water

 Food is fuel

When thinking about meals, you’ll want to remember to:

  • Balance out different food groups, aim to have a variety of color and types of food
  • Eat foods with high nutrients, try to avoid foods that are in a box
  • Eat plenty of whole, unprocessed foods – vegetables and fruits
  • Reduce refined grains and sugars


To recap, remember to start with tiny habits, and do at least one healthy thing once a day. It can take you less than 30 seconds to complete and requires little effort.

Thank you for all these wonderful tips, Susan. We appreciate your time!

If you missed it, be sure to check out the video recap, and please join us for our upcoming events!

Bianca Kashat is the communications coordinator at the UAW Retiree Medical Benefits Trust and is a member of PRSA Detroit/ blog committee chair.